coki Casino & Sportsbook Data Care
This page describes what we collect when you use coki and how we keep that data protected. We at coki take your privacy seriously because we handle sensitive information—your identity, payment details via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and your account activity across our sportsbook, live-dealer tables, slots, and esports markets.
Our coki privacy policy outlines which data we collect during registration and gameplay, how we use that data, who we share it with, and what rights you have over your information. We are transparent about our practices so you can make informed choices about using our platform. We encrypt sensitive data, limit access to authorized staff, and comply with applicable data protection law.
If you have questions about how we handle your data on coki, contact our support team in English and we respond within one business day. You also have the right to request a copy of your data, ask us to delete it, or lodge a complaint with the appropriate authority in your jurisdiction.
What data we collect on coki
When you open a coki account, we collect your email address, phone number, and a username of your choice. We use your email to send account notifications and support responses. We use your phone number for two-factor authentication and to contact you if there are issues with your account. Your username is visible only to you—we do not share it publicly.
Before your first withdrawal from coki, we collect identity verification data. You provide a photo of your government ID (KTP, passport, or national ID) and we verify that the name on your ID matches your registered coki account. We store this ID photo securely and use it only for verification and fraud prevention. We do not share your ID image with third parties except where required by law.
Our coki system logs every transaction and gameplay session. We record your deposit and withdrawal amounts, payment methods used, dates and times of all bets and games, game results, and your account balance changes. This information allows us to generate accurate transaction history, detect fraud, and resolve disputes. We retain these logs for a minimum of five years for regulatory compliance.
How we use your data on coki
We use your coki data for several core purposes. First, we use it to operate your account—to verify your identity, process your deposits and withdrawals, calculate your balance, and settle your bets. Second, we use data to detect and prevent fraud, money laundering, and other illegal activity. Third, we use it to comply with financial regulations and tax authorities. Fourth, we may use anonymized data to improve our coki platform, analyze player trends, and develop new games.
We do not sell your personal data to third parties. We do not use your data for marketing or advertising beyond our own coki platform. If we make changes to how we use your data, we notify you and give you the option to opt out. We do not profile you or use your data to make automated decisions that could negatively affect your account—all account closures and disputes are reviewed by a human team member on coki.
Our coki platform may send you transactional emails about your account—confirmation of deposits, withdrawal notifications, and security alerts. You cannot opt out of these transactional messages because they are essential for account safety. However, you can opt out of promotional emails in your coki account settings.
Third-party processors and data location
Our coki platform works with third-party processors to deliver our service. We share payment data with DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet for e-wallet transactions, and with mobile banking, local payment, online payment, and e-wallet for bank transfers. These payment providers process your payment information according to their own privacy policies. We do not control these providers, but we require them to protect your data and comply with payment security standards.
We may also work with identity verification providers to confirm your government ID during registration. These providers scan your ID photo using automated systems and return a yes/no result to us—they do not store your ID image. We choose verification partners who comply with strict data-protection standards.
Our coki servers may be located in different countries than where you access the platform from. If you are in Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta, your data may be transferred to servers outside Indonesia for processing and storage. By using coki, you consent to this transfer. We protect data in transit using encryption (SSL/TLS) and at rest on secure servers.
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We encrypt your dataSecurity
All coki connections use SSL/TLS encryption; sensitive data like passwords and payment details are encrypted at rest on our servers.
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We limit accessSecurity
Only authorized coki staff can access your personal data; they sign confidentiality agreements and receive data-protection training.
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We monitor threatsSecurity
Our coki system logs all data access and monitors for suspicious activity; we investigate breaches promptly and notify affected users.
Your data rights on coki
- You have the right to request a copy of all personal data we hold about you on coki
- You have the right to request that we correct inaccurate data in your coki account
- You have the right to request deletion of your coki account and associated data after account closure
- You have the right to object to how we use your data for fraud detection or analytics
Cookies and tracking on coki
Our coki website uses cookies to store your login session, remember your preferences, and track how you use our platform. Session cookies expire when you close your browser—these help us keep your account secure by logging you out after a period of inactivity. Persistent cookies last longer and help us remember that you have visited coki before, so you do not need to log in every time.
We use analytics cookies to track which games are popular, which payment methods players use most, and where players are located. This helps us improve coki. We do not use analytics data to track individual players or create detailed profiles. You can disable cookies in your browser settings, but doing so may limit coki's functionality—for example, you may not stay logged in. We do not sell cookie data to advertisers or other third parties.
Data retention and account closure
We retain your coki account data for as long as your account is active. After you close your account, we keep your transaction history and personal data for a minimum of five years for regulatory and dispute-resolution purposes. After five years, we delete or anonymize your data, except where we are required by law to retain it longer. If we have a dispute with you, we may retain relevant data until the dispute is resolved plus an additional period as required by law.
When you request account closure on coki, we begin the deletion process within five business days. Your account becomes inaccessible immediately, but your historical data remains in our archives for the retention periods described above. We do not delete data if there is an outstanding dispute, pending investigation, or legal hold. Contact our support team if you have questions about data retention or account deletion timelines.
Contact us about privacy
If you have privacy concerns, questions about how we use your data on coki, or you wish to exercise your data rights, contact our support team. We respond in English within one business day. You also have the right to lodge a complaint with the data-protection authority in your jurisdiction if you believe we have violated your privacy rights. Our coki team cooperates fully with data-protection investigations and regulators.